Telecommunication operator, 9mobile has apologized its customers over several days of continuous network failure.
The company issued an apology on Thursday following days of service outage that left millions of its customers frustrated for some days.
The company in a statement stated that connectivity has now been restored. But some places are complaining that they are still experiencing the service outage.
The company blamed the disruption on multiple fibre cuts and damages to its infrastructure in some parts of the country. It added that its technical teams are working hard to address the issues and restore services to all its customers.
The apology read:
“The Management of 9mobile would like to extend its profound apologies to our valued customers for the recent service disruption experienced in parts of the country which is as result of multiple fiber cuts and damages to our network infrastructure in some parts of the country.
“As a business, we understand the frustration and inconvenience that this disruption may have caused you in terms of connectivity and communication . We feel your pain and know what this could mean to you.